Why We Built PandaChat
PandaChat started with a frustration we kept seeing across mid-market eCommerce teams: support agents drowning in repetitive "where's my order" tickets, copy-pasting between OMS, WMS, and carrier dashboards while customers waited and complex issues piled up.
We knew bolt-on chatbots couldn't fix this. Without real context from your systems, AI can only guess, or worse, make things up. So we set out to build something different: an AI that connects to your live data first, reasons over what's actually happening, and only escalates when it genuinely needs a human.
Today that mission still drives every line of code we write. Handle the routine so your team can focus on the conversations that matter.
The People Driving PandaChat
The core team setting product direction and working with our customers every day.
Dr. Primoz Cigoj
CEO & Founder
Pursues discovery and innovation in AI-powered customer support.
Urban Rupnik
Integration Developer & Lead AI
Software engineer specializing in integration development and AI.
Mitja Kravos
Chief Performance Officer
Data-driven optimization specialist focused on maximizing performance.
"At PandaChat, we believe AI should empower support teams, not replace them. Our mission is
to handle the routine so your team can focus on building real connections with customers.
Creating joyful interactions where everyone is a priority 🐼"
Dr. Primoz Cigoj
CEO & Founder
Recognition & Awards
Our work has been recognized by industry leaders
SDC Awards
Best AI/Machine Learning Innovation of the Year award at the SDC Awards in London.
Go Digital
Golden Award
Best Innovation by Gospodarska zbornica Slovenije
DIGI-SI
Innovation Challenge
Best Innovation at Technology Park Ljubljana
SRIP GoDigital
Special Prize
Best Use of Generative AI
SDC Awards
AI Innovation
Best AI/Machine Learning Innovation in London
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