CEO & Builder
Dr. Primož Cigoj
Started on the phones of the Siol.net call center over 20 years ago. Now builds the support team he wished he'd had.
“See the invisible, do the impossible.”
Built and run in Slovenia
Expertise and a framework.
Not just a tool.
We're based in Slovenia and built for the Adria & DACH region, aligned with your language, your timezone and your stack.
Engineer & Customer Partner
Urban Rupnik
Software engineer specializing in integrations, working hands-on with customers every day.
“Passionate about using technology to solve real world problems.”
Chief Performance Officer
Mitja Kravos
Data-driven operations, value ledgers, and anomaly intelligence that catches problems before customers do.
“Championing humanity in the digital age.”
10+
years in e-commerce support
We know the questions before your customers ask them: order tracking, returns, reklamacije, marketplaces, peak season.
20+
years in IT and integration
We connect the stacks off-the-shelf tools don't know: regional ERPs, marketplaces and custom shops.
PhD-led
AI agents in production since 2023
Award-winning, and our own framework: we build and run it ourselves; we don't resell someone else's chatbot.
Our story
Why we built PandaChat
It started with a frustration we kept seeing across mid-market e-commerce: support agents drowning in repetitive “where's my order” tickets, copy-pasting between the shop, the ERP and carrier dashboards while customers waited.
The market's answer was tools. Buy a chatbot, plug it into your helpdesk, and from there you're on your own: configuring it, feeding it, and finding out from your customers when it gets something wrong.
So we built something different. The PandaChat framework creates a digital twin of your whole support operation: its knowledge, its systems, its rules, the daily check a good team lead runs, and the quality control behind every answer.
We stay with you at every important milestone: going live, every new channel or market, every peak season, every monthly review. We relieve your team; you keep complete control.
Read what we believeOur purpose
“AI should empower support teams, not replace them. We handle the routine so your team can focus on building real connections with customers.”
Dr. Primož Cigoj, CEO & Builder
Recognized for AI & integration
Our work has been recognized by industry leaders in the UK and Slovenia.
SDC Awards London
Best AI/Machine Learning Innovation of the Year
Go Digital GZS
Golden Award for Best Innovation, Chamber of Commerce of Slovenia
DIGI-SI Challenge
Best Innovation at Technology Park Ljubljana
SRIP GoDigital
Special Prize for Best Use of Generative AI