Built and Run in Slovenia
We're based in Slovenia and built for the Adria & DACH region, aligned with your language, timezone, and stack.
Dr. Primož Cigoj
CEO & Builder
Builds the AI team: a specialist for every system, a supervisor on every answer.
See the invisible, do the impossible.
Urban Rupnik
Engineer & Customer Partner
Software engineer specializing in integrations, working hands-on with customers every day.
Passionate about using technology to solve real world problems.
Mitja Kravos
Chief Performance Officer
Focuses on data-driven operations, value ledgers, and anomaly intelligence that catches problems before customers do.
Championing humanity in the digital age.
Why We Built PandaChat
PandaChat started with a frustration we kept seeing across mid-market eCommerce teams: support agents drowning in repetitive "where's my order" tickets, copy-pasting between OMS, WMS, and carrier dashboards while customers waited and complex issues piled up.
We knew bolt-on chatbots couldn't fix this. Without real context from your systems, AI can only guess, or worse, make things up. So we set out to build something different: a system that connects to your live data first, checks every answer against it, and only escalates when it genuinely needs a human.
Today that mission still drives every line of code we write. We relieve your team so they can focus on what actually needs them, while you maintain complete operational control.
Creating joyful interactions where everyone is a priority 🐼
"At PandaChat, we believe AI should empower support teams, not replace them. Our mission is to handle the routine so your team can focus on building real connections with customers."
Dr. Primož Cigoj
CEO & Builder
Recognition & Awards
Our work has been recognized by industry leaders
SDC Awards
Best AI/Machine Learning Innovation of the Year award at the SDC Awards in London.
Go Digital
Golden Award
Best Innovation by Gospodarska zbornica Slovenije
DIGI-SI
Innovation Challenge
Best Innovation at Technology Park Ljubljana
SRIP GoDigital
Special Prize
Best Use of Generative AI
SDC Awards
AI Innovation
Best AI/Machine Learning Innovation in London
Want a team that runs it for you?
Book a 30-minute call to look at your stack and see if we can relieve your support burden.
Book a 30-min call with Mitja