FAQ

  • General
  • Email AI Support
  • Live Chat AI Support
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  • Voice AI Support
  • What is PandaChat?

    PandaChat Live is an award-winning AI assistant built to help you sell more and support your customers faster—all in one place. Whether you're running an online store, a service business, or a growing SaaS company, PandaChat works around the clock to answer questions, recommend products, guide purchases, and even resolve support issues.

    You can think of it like a super-smart team member who never sleeps. It’s available across all your main communication channels: live chat, email, social media, and even voice. The result? Higher conversion rates, happier customers, and lower support costs. PandaChat is built for businesses that want to grow without growing their workload.

  • Which channels does PandaChat support?

    PandaChat helps you stay connected to your customers—wherever they are. It supports:

    • Live Chat AI on your website
    • Email AI that automatically replies to customer emails
    • Social Media AI for Facebook, Instagram, Twitter/X, and WhatsApp
    • Voice AI for phone support and automated call handling

    This means you can offer consistent, high-quality support across all your customer touchpoints—without needing a large team.

  • Can PandaChat connect to my Shopify store?

    Absolutely! PandaChat has a seamless integration with Shopify, allowing the AI assistant to access your product catalog, FAQs, policies and other content.
    It can:

    • Recommend specific products based on customer needs
    • Answer questions about shipping, returns, or stock
    • Guide customers through the buying process and finish the ordering process.

    This directly translates to more completed checkouts and fewer abandoned carts.

  • Does PandaChat work on other platforms besides Shopify?

    Yes! While we offer native apps for Shopify and WooCommerce, PandaChat can be installed on any website or CMS - including WordPress, Squarespace, Wix, Webflow, Magento, and more. You just copy and paste a short snippet of code to get started.

  • How long does it take to set up PandaChat?

    You can get started in just a few minutes - no technical skills required. Most users are up and running within 10–15 minutes. Connect your store, upload your content, and the AI takes it from there.

    We’ve designed the setup to be simple and intuitive, so even if you’re not “techy,” you’ll be good to go in no time.

  • Do I need to know how to code to use PandaChat?

    Nope! PandaChat is built for business owners and teams—not developers. Everything from setup to customization can be done through an easy-to-use dashboard. No coding, no stress.

  • Can PandaChat really sell to my customers?

    Yes! That’s one of its superpowers. PandaChat doesn’t just answer questions—it helps customers make confident buying decisions.
    PandaChat can:

    • Recommend best-fit products
    • Explain differences between similar items
    • Suggest complementary add-ons or bundles
    • Handle objections like “is this in stock?” or “how long is shipping?”

    It’s like having your best salesperson online 24/7—one who never misses a lead.

  • Is PandaChat available 24/7?

    Yes, PandaChat works round the clock. That means your customers get instant answers - even on weekends, holidays, or in the middle of the night.
    This leads to:

    • Faster support response times
    • Happier customers
    • Fewer missed sales due to delays

    You’ll wake up to new orders - not support tickets (well, maybe resolved ones).

  • Can I train PandaChat to sound like my brand?

    Definitely. You can customize the tone of voice, response style, and even the vocabulary it uses. Whether your brand is playful and fun or professional and concise, PandaChat can match your vibe, making every interaction feel personal and on-brand.

  • Is PandaChat available 24/7?

    You teach it—easily. You can:

    • Upload your FAQs, product catalogs, or help docs
    • Add URLs (like your website or policy pages)
    • Connect it to your store or knowledge base

    From there, the AI learns and keeps improving, ensuring customers always get accurate and helpful answers.

  • Does PandaChat speak other languages?

    Yes, PandaChat supports 95+ languages. Whether your customers are in New York, Paris, São Paulo, or Tokyo—you can provide native-like support anywhere in the world. This is perfect for businesses expanding internationally or serving a multilingual audience.

  • How does PandaChat help with support?

    Absolutely. It’s designed to do both. While PandaChat drives conversions by helping customers shop, it also reduces support volume by:

    • Answering common questions
    • Providing real-time order updates
    • Troubleshooting simple issues

    This means your human support team can focus on complex cases, not copy-pasting the same answers all day.

  • Can PandaChat answer product-specific questions?

    Yes! Once connected to your store or product catalog, PandaChat can:

    • Explain features
    • Compare items
    • Show what’s in stock
    • Suggest alternatives

    Customers get fast, accurate info—just like they would from your best-trained sales rep.

  • How can PandaChat help reduce support tickets?

    Panda reduces up to 80% of tickets and it helps in a big way. Many support teams deal with the same 10–20 questions over and over again.
    PandaChat can handle those instantly, including:

    • Where is my order?
    • How do I return something?
    • What size should I buy?
    • Do you ship internationally?

    This takes pressure off your support team and improves the customer experience.

  • Can PandaChat help increase my conversion rates?

    Yes - and that’s one of its biggest benefits. PandaChat is designed to guide shoppers to purchase, answer hesitation questions in real time, and reduce friction at every step.
    Shoppers who engage with PandaChat are more likely to convert because they:

    • Get their questions answered instantly
    • Feel more confident about their purchase
    • Are recommended relevant products faster

    Many users report 10–30% lift in conversion rates after implementing PandaChat.

  • What kind of businesses is PandaChat best for?

    PandaChat works great for:

    • E-commerce stores (Shopify, WooCommerce, BigCommerce, etc.)
    • Service-based businesses that want to automate FAQs
    • SaaS companies looking to reduce support load
    • Agencies or digital brands managing multiple clients or stores

    Whether you’re a solo entrepreneur or a growing team, PandaChat helps you scale without burning out.

  • What makes PandaChat different from other AI chatbots?

    Unlike many basic bots, PandaChat is:

    • Real-time access to your content (it doesn’t just give generic replies)
    • Multichannel, working across live chat, email, voice, and social
    • Sales-focused, not just reactive support
    • Super easy to set up - no devs needed
    • Continuously improving with AI-powered learning

    It’s not a static script - it’s a smart, flexible, assistant that adapts to your business and engages with customers in an interactive manner, leaving customers satisfied and happy with the service.

  • What is a PandaChat Assistant?

    PandaChat Assistant is an AI tool that enables users to chat with their data in files of any format, be it a Word Document, Excel, PDFs, PowerPoint, audio, image, website, or a YouTube video. Users can easily interact, access data quickly and gain instant insight into the topic of interest.

  • What should my data look like?

    You can upload any type of data. Supported sources are: PowerPoints, Word Documents, Excels, Images, Audios, Wikipedia articles to PDFs, crawl an entire website, or even chat with YouTube videos.

  • Can I share chats and files with anyone using PandaChat?

    Certainly! With PandaChat, you can easily share chats and files with anyone. Simply use the share option to invite your friends or colleagues to join you in the research process, enabling faster information exchange than ever before.

  • Can I sync my conversations across multiple devices?

    Yes, you can! Once you have set up your PandaChat account, you can access it from multiple devices. This means that all your chats and files will be synced, allowing you to have everything available to you anytime and anywhere.

  • Can I take notes while talking to the files?

    Yes, you can. PandaChat is designed to make researching as convenient as possible, enabling you to review articles, chat, and take notes at the same time.

  • Can I add multiple sources to one chat?

    Certainly! The number of chats you can add to your chat will depend on the pricing plan you have chosen.

  • Can I use it on my phone?

    Yes, there is a PandaChat mobile app available for iOS and Android. Download on the App Store Get it on Google Play

  • Can I chat directly from my browser?

    Yes, you can. PandaChat chrome extension is one of the best features of the PandaChat Assistant. It specializes in summarizing lengthy articles, making it suitable for those looking to extract key insights quickly. Download it here.

  • What is Hai News?

    Hai News is an advanced AI-powered news interaction tool developed by PandaChat. It revolutionizes the way users access and engage with news content, offering real-time chat functionality, powerful search features, and instant updates on trending topics.

  • How does Hai News work?

    Hai News utilizes artificial intelligence to enable real-time interactions with news content. Users can engage in conversations, ask questions, seek clarifications, and receive responses in a conversational manner. The tool also features robust search functionality and provides updates on trending topics in real time.

  • What makes Hai News different from other news tools?

    Hai News stands out by turning passive news consumption into an interactive experience. The real-time chat feature allows users to actively engage with news content, fostering a dynamic and informative news consumption journey. Additionally, the powerful search and trending topics features enhance the efficiency of information retrieval.

  • How can I try out Hai News?

    You can experience it by visiting Hai News and simply searching for any topic, news, or trend. The tool is designed to be user-friendly, making it easy for you to explore and interact with news content.

  • Does Hai News provide news from specific sources?

    Hai News offers a powerful search feature that allows users to find news articles from the world's leading media sources. This ensures a diverse and comprehensive range of news content for users to explore.

  • How frequently are trending topics updated on Hai News?

    Hai News provides real-time updates on trending topics, ensuring that users stay informed about the latest trends and hot topics as they happen. The tool is designed to keep you in the loop with up-to-the-minute information.

  • Is Hai News free to use?

    Yes, Hai News is currently free to use. We aim to make news consumption more accessible and engaging for users, and your feedback will help us shape the future of this tool.

  • What is HaiSurf?

    HaiSurf is an innovative AI search tool that lets you chat with online content. It turns the internet into one giant conversation, allowing users to interact with websites, articles, and information using the power of artificial intelligence.

  • How does HaiSurf work?

    Using HaiSurf is as easy as typing in any topic you're interested in and hitting enter. The AI then engages with the online content related to your query, enabling you to ask questions, seek recommendations, and have dynamic conversations.

  • What sets HaiSurf apart from traditional search engines?

    Unlike traditional search engines, HaiSurf adds a conversational layer to your online exploration. Instead of just receiving information, you can actively engage with it, making your internet experience more interactive and personalized.

  • Is HaiSurf compatible with all devices and browsers?

    Yes, HaiSurf is designed to be user-friendly and is compatible with various devices and browsers. Whether you're on a desktop, laptop, tablet, or smartphone, you can enjoy the conversational magic of HaiSurf.

  • Does HaiSurf work with non-English content?

    Absolutely! HaiSurf is designed to understand and interact with content in multiple languages. Feel free to chat away in the language you're most comfortable with.

  • Is HaiSurf a standalone product, or does it integrate with other tools?

    While HaiSurf is a standalone AI search tool, it complements our other innovations like Hai News. These tools work together seamlessly to provide a comprehensive and engaging online experience.

  • What is PandaChat Assistant, and how can it benefit my enterprise?

    PandaChat Assistant is an AI-powered platform designed to maximize your team's potential by streamlining data access and facilitating AI-driven conversations. For enterprises, this means enhanced collaboration, improved information retrieval, and efficient insights, ultimately saving time and resources.

  • How does the collaborative feature work, and what benefits does it offer to my team?

    PandaChat's collaborative feature allows team members to engage in dynamic discussions, share chats, and collaborate on documents seamlessly. This enhances information retrieval, promotes interactive teamwork, and facilitates knowledge sharing within the organization.

  • What is the advantage of the shared library for my team?

    The shared library serves as a centralized knowledge base where all team members can access and contribute to the information pool. This ensures a comprehensive understanding of products, services, and internal processes, fostering a collaborative and informed work environment.

  • How does PandaChat Assistant ensure data privacy for my enterprise?

    PandaChat prioritizes data privacy through its locally stored LLM models. By keeping sensitive language processing within your organization's infrastructure, the platform provides increased control over data security and privacy.

  • Can my team upload unlimited files to PandaChat Assistant?

    Yes, PandaChat Assistant offers unlimited file upload capabilities. This ensures that your team can efficiently store and retrieve diverse types of data, contributing to the creation of a robust knowledge base.

  • How easy is the onboarding process for PandaChat Assistant, especially for different business sizes?

    PandaChat Assistant is designed for easy onboarding, catering to businesses of all sizes. The platform's intuitive interface and seamless integration process ensure a smooth transition, allowing your team to harness its benefits without extensive training.

  • What customization options does PandaChat Assistant offer for branding purposes?

    PandaChat Assistant provides flexible white-labeling options, allowing you to customize the platform's look and feel to align with your brand. Adjust color schemes, logos, and design elements to create a branded user experience consistent with your company's image and values.

  • How does PandaChat Assistant integrate with cloud providers like WatsonX, AWS, and Azure?

    PandaChat Assistant seamlessly integrates with leading cloud providers, enhancing performance and leveraging the scalability and features of platforms like WatsonX, AWS, and Azure. This ensures a smooth and efficient operation for your enterprise.

  • Can PandaChat Assistant be integrated with various platforms without coding?

    Absolutely. PandaChat Assistant is a versatile SaaS platform that offers no-code integration with different platforms. This feature allows your enterprise to streamline operations, enhance efficiency, and revolutionize business processes across various industries.

  • How does PandaChat Assistant redefine the future of research with AI-powered analytics?

    PandaChat Assistant transforms data analysis into a conversation, enabling natural language interactions with your data sets. This innovative approach makes complex insights accessible to everyone in your organization, redefining the future of research and analytics.

  • How does PandaChat Assistant handle graphical insights and analytics?

    PandaChat Assistant introduces dynamic graphical insights, providing your team with instant visualizations of data. Watch as your data comes to life through dynamic graphs and visual representations, allowing for a more comprehensive understanding of complex patterns and trends.

  • Can PandaChat Assistant assist in predictive analytics for my enterprise?

    Absolutely. PandaChat Insight, a feature of PandaChat Assistant, leverages predictive analytics to anticipate trends and empower your team to make proactive decisions. The AI capabilities of PandaChat Insight enable your team to forecast outcomes, fostering a strategic approach to your business initiatives.

  • What is PandaChat Live?

    PandaChat Live is an AI-powered tool that enables you to integrate intuitive chatbots on your own websites and boost your user experience by engaging with your visitors.

  • How does PandaChat Live enhance the user experience on my website?

    PandaChat Live brings your website's user experience to the next level by providing interactive chatbots. These chatbots can engage in dynamic conversations with visitors, providing relevant and accurate information based on your website's content.

  • Can I customize the chatbot's appearance and interface to match my website's branding?

    Yes, PandaChat Live offers full customization capabilities. You can tailor the chatbot's interface, including visual elements like colors and branding elements, to seamlessly integrate with your website's overall feel and match your brand's visual identity.

  • How does PandaChat Live create a knowledge base for the chatbot?

    By leveraging the data from your website, such as frequently asked questions, product/service information, and relevant content, you can create a knowledge base for the chatbot. This knowledge base serves as a resource for the chatbot to draw upon when interacting with visitors and providing helpful responses. Additionally, you can add any type of data as content that will be used as a knowledge base.

  • Can the chatbot provide relevant and accurate information based on my website's content?

    Yes, PandaChat Live is designed to integrate with your website's content, such as services or products offered. This integration allows the chatbot to become a valuable resource for users seeking information by leveraging the data available on your website.

  • What is the PandaChat Assistant Desktop App?

    The PandaChat Assistant Desktop App is a powerful AI-driven tool designed to assist users with various tasks directly from their desktop computers. It offers a range of features, including data management, collaboration tools, and seamless integration with other applications.

  • How does the PandaChat Assistant Desktop App enhance data privacy?

    Unlike web-based platforms, the PandaChat Assistant Desktop App utilizes locally stored Language Models (LLM), ensuring that sensitive data is processed and stored securely on the user's device. This approach enhances data privacy and gives users greater control over their information.

  • What operating systems is the PandaChat Assistant Desktop App compatible with?

    The PandaChat Assistant Desktop App is compatible with both Windows and macOS operating systems, providing flexibility for users across different platforms.

  • Is the PandaChat Assistant Desktop App easy to install and use?

    Yes, the PandaChat Assistant Desktop App is designed with user-friendliness in mind. The installation process is straightforward, and the intuitive interface makes it easy for users to navigate and leverage its features effectively.

  • How do AI insights benefit users in the PandaChat Assistant Desktop App?

    AI insights empower users to gain deeper understanding and derive meaningful conclusions from their data. Whether it's identifying trends, spotting patterns, or uncovering hidden opportunities, AI insights enable users to unlock the full potential of their data and drive better outcomes.

  • Does the PandaChat Assistant Desktop App offer visualizations for data insights?

    Yes, the PandaChat Assistant Desktop App includes data visualization tools that allow users to transform raw data into meaningful insights. With ai generated graphs, users can visualize trends, patterns, and relationships within their data, making it easier to understand complex information and make informed decisions.

  • How can users benefit from the notes feature in the PandaChat Assistant Desktop App?

    The notes feature in the PandaChat Assistant Desktop App enables users to quickly jot down and organize important information, all while chatting with AI. User-friendly design enables users to preview files, chat and take notes all at the same time.

  • Is technical support available for the PandaChat Assistant Desktop App?

    Yes, we offer comprehensive technical support to assist users with any questions, issues, or concerns they may have regarding the PandaChat Assistant Desktop App. Our dedicated support team is available at [email protected] and can’t wait to provide you assistance and ensure a smooth user experience.


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