PandaChat Live is an award-winning AI assistant built to help you sell more and support your customers faster—all in one place. Whether you're running an online store, a service business, or a growing SaaS company, PandaChat works around the clock to answer questions, recommend products, guide purchases, and even resolve support issues.

You can think of it like a super-smart team member who never sleeps. It’s available across all your main communication channels: live chat, email, social media, and even voice. The result? Higher conversion rates, happier customers, and lower support costs. PandaChat is built for businesses that want to grow without growing their workload.

PandaChat helps you stay connected to your customers—wherever they are. It supports:

• Live Chat AI on your website
• Email AI that automatically replies to customer emails
• Social Media AI for Facebook, Instagram, Twitter/X, and WhatsApp
• Voice AI for phone support and automated call handling

This means you can offer consistent, high-quality support across all your customer touchpoints—without needing a large team.

Absolutely! PandaChat has a seamless integration with Shopify, allowing the AI assistant to access your product catalog, FAQs, policies and other content.
It can:

• Recommend specific products based on customer needs
• Answer questions about shipping, returns, or stock
• Guide customers through the buying process and finish the ordering process.

This directly translates to more completed checkouts and fewer abandoned carts.

Yes! That’s one of its superpowers. PandaChat doesn’t just answer questions—it helps customers make confident buying decisions.
PandaChat can:

• Recommend best-fit products
• Explain differences between similar items
• Suggest complementary add-ons or bundles
• Handle objections like “is this in stock?” or “how long is shipping?”

It’s like having your best salesperson online 24/7—one who never misses a lead.

Yes, PandaChat works round the clock. That means your customers get instant answers - even on weekends, holidays, or in the middle of the night.
This leads to:

• Faster support response times
• Happier customers
• Fewer missed sales due to delays

You’ll wake up to new orders - not support tickets (well, maybe resolved ones).

You teach it—easily. You can:

• Upload your FAQs, product catalogs, or help docs
• Add URLs (like your website or policy pages)
• Connect it to your store or knowledge base

From there, the AI learns and keeps improving, ensuring customers always get accurate and helpful answers.

Absolutely. It’s designed to do both. While PandaChat drives conversions by helping customers shop, it also reduces support volume by:

• Answering common questions
• Providing real-time order updates
• Troubleshooting simple issues

This means your human support team can focus on complex cases, not copy-pasting the same answers all day.

Yes! PandaChat integrates with popular CRMs like HubSpot and Salesforce, and helpdesks like Zendesk, Freshdesk, and Intercom. You can also connect via Zapier to automate workflows and pass data between your systems.

For example: A lead chats with PandaChat > it qualifies them > the data goes straight into your CRM - no manual entry needed.

Yes! Once connected to your store or product catalog, PandaChat can:

• Explain features
• Compare items
• Show what’s in stock
• Suggest alternatives

Customers get fast, accurate info—just like they would from your best-trained sales rep.

Panda reduces up to 80% of tickets and it helps in a big way. Many support teams deal with the same 10–20 questions over and over again.
PandaChat can handle those instantly, including:

• Where is my order?
• How do I return something?
• What size should I buy?
• Do you ship internationally?

This takes pressure off your support team and improves the customer experience.

Yes - and that’s one of its biggest benefits. PandaChat is designed to guide shoppers to purchase, answer hesitation questions in real time, and reduce friction at every step.
Shoppers who engage with PandaChat are more likely to convert because they:

• Get their questions answered instantly
• Feel more confident about their purchase
• Are recommended relevant products faster

Many users report 10–30% lift in conversion rates after implementing PandaChat.

PandaChat works great for:

• E-commerce stores (Shopify, WooCommerce, BigCommerce, etc.)
• Service-based businesses that want to automate FAQs
• SaaS companies looking to reduce support load
• Agencies or digital brands managing multiple clients or stores

Whether you’re a solo entrepreneur or a growing team, PandaChat helps you scale without burning out.

Unlike many basic bots, PandaChat is:

• Real-time access to your content (it doesn’t just give generic replies)
• Multichannel, working across live chat, email, voice, and social
• Sales-focused, not just reactive support
• Super easy to set up - no devs needed
• Continuously improving with AI-powered learning

It’s not a static script - it’s a smart, flexible, assistant that adapts to your business and engages with customers in an interactive manner, leaving customers satisfied and happy with the service.

Yes, and this is a big win for growth-focused teams. You’ll get:

• Full conversation logs
• Top customer questions
• Unanswered queries (to help you improve content or settings)
• Engagement rates and conversion tracking

These insights help you optimize your messaging and improve both support and sales performance over time.

PandaChat is designed to provide high accuracy based on your input content, but if something goes off-script:

• You’ll see it in the chat logs
• If a customer gives “thumb down” reaction to bot’s answer, the team gets notified (“thumbs down” reaction need to be enabled in the settings)
• You can easily correct or retrain that response
• You can set fallback options (like forwarding to a human for certain questions you find too complex for AI to handle)

You’re always in control, and the AI learns over time to get better and better.

Yes! With a simple toggle you can switch any ticket to be handled by human support. Other than that - PandaChat can seamlessly escalate conversations to your live support team when:

• A customer asks for a human
• A customer is not satisfied with an AI support (“thumbs down” reaction need to be enabled in the settings)
• The AI can’t confidently answer
• You set rules or keywords to trigger a handoff

This ensures nothing gets stuck, and high-value customers still get personal attention when needed.

Not at all. With PandaChat, you can manage multiple stores or brands (in the app it is named as “organisations”) from a single dashboard. Each organisation can have its own channels and an assistant, trained on its own content.

This is perfect if you’re running a portfolio of e-commerce sites or managing multiple websites.

You can choose a plan that fits your business, and all your settings and data will be saved - nothing is lost. If you don’t upgrade, the assistant will pause but can be reactivated at any time.

PandaChat is proudly built by a Slovenian team and complies with international data regulations. All data is securely hosted in enterprise-grade cloud environments, with support for GDPR and other regional standards.