PIA - Virtual Assistant

Porsche Inter Auto boosted customer satisfaction and efficiency with 24/7 AI-powered support that enables real-time availability checks for over 6,000 cars and more than 10,000 additional products like car equipment, automated scheduling, personalized upselling, and voice-assisted service — all fully integrated into their existing systems. To keep pace with growing customer expectations across digital and phone channels, they turned to PandaChat - and the results speak for themselves.

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They needed AI chatbot that knows their inventory. We embedded a smart AI chatbot directly into their website, connected in real-time to Porsche Inter Auto’s databases. That means customers get instant, accurate responses about vehicle availability, accessory details, or current offers; without waiting or needing human support. Real-time data sync with internal systems ensures up-to-date responses on over 6,000 vehicles and related equipment.

Voice Automation 24/7

Porsche Inter Auto boosted customer satisfaction and efficiency with 24/7 AI-powered support that enables real-time availability checks for over 6,000 cars and more than 10,000 additional products like car equipment, automated scheduling, personalized upselling, and voice-assisted service — all fully integrated into their existing systems. To keep pace with growing customer expectations across digital and phone channels, they turned to PandaChat - and the results speak for themselves.

To gain trust, PIA wanted personalized upselling that feels helpful. With PandaChat they got in-chat product recommendations & upsells based on user behaviour and purchase context

For example, when a customer adds an original roof rack for a Volkswagen Touareg 2018, the chatbot goes a step further - suggesting compatible roof cases and accessories with product cards and clickable CTAs. It’s not just smart; it’s tailored selling that drives conversions.

With PandaChat, Porsche Inter Auto didn’t just automate processes: they elevated the entire customer experience. By streamlining support across web and phone, they achieved an 80% reduction in support tickets requiring human agents, significantly reducing operational load and cutting costs. Most importantly, customers now enjoy seamless booking experiences 24/7 whether it’s live chat or phone call.