Since integrating PandaChat, ImageFast has completely redefined how it supports its users. Customer queries that once required constant manual attention are now handled automatically, with a human stepping in only when needed. For the ImageFast team, the ease of uploading knowledge and keeping it current has been a game-changer, especially with PandaChat’s ability to pull real-time content directly from the website. Their favourite features, like effortless knowledge updates and reliable automation, ensure users always receive accurate, up-to-date information while the team stays focused on growing the platform instead of managing repetitive support tasks.

Step-by-Step Guidance Users are walked through processes on the site, reducing confusion and improving engagement.

Time-Saving Automation Staff only step in for complex cases; routine queries are handled automatically.

Easy Knowledge Management Adding new information or updating existing content is fast and simple.

Simple Upload, Comprehensive Knowledge

For the ImageFast team, having an easy way to build and maintain a complete knowledge base was essential.

With PandaChat, knowledge can be added through a simple upload, while real-time content is pulled directly from the ImageFast website.

Real-Time Updates For the ImageFast team, keeping information current was a constant challenge. With PandaChat, that burden is gone. The platform automatically pulls live data directly from the ImageFast website, ensuring users always receive accurate, up-to-date answers without the team needing to upload or refresh content manually. This real-time sync means customers instantly know about the latest features, changes, or guidelines, reducing confusion, cutting down repetitive support requests, and creating a smoother experience for every user.

With PandaChat, ImageFast has reduced support workload, empowered users to help themselves, and delivered a smarter, faster, and more satisfying customer experience, all while keeping human oversight where it matters most. Since integrating PandaChat, ImageFast has also seen a noticeable increase in uploads, as users now get instant guidance and support throughout the process, making it easier than ever to share their images.