AI-powered customer support
built for BigCommerce
PandaChat connects directly to your BigCommerce store, understands orders, products, and customers, and automatically resolves repetitive support requests.
Why BigCommerce support becomes a bottleneck
As your store scales, manual support processes break down.
Order status & delivery questions
Customers constantly ask about order status and delivery
Refund & return processing
Refund and return requests processed without manual effort
Product variation confusion
Product variations cause confusion
Repetitive questions
The same questions repeat every day
Peak season spikes
Support volume overwhelms the team during holidays
Language barriers
Difficulty supporting international customers efficiently
One Panda IQ for
All Your BigCommerce Stores
Serve global customers naturally in their preferred language. PandaChat speaks 100+ languages fluently.
Languages
Countries
Availability
Response Time
What PandaChat can access
in your BigCommerce store
PandaChat connects to BigCommerce and your entire tech stack to deliver intelligent, context-aware support.
BigCommerce
Store Intelligence
Logistics Data
Real-time Tracking
Klaviyo
Marketing History
ERP System
Enterprise Sync
CRM & Loyalty
Points & Rewards
Multi-Storefront
Shared Intelligence
Customer Message
"Where is my order #BC-9921?"
Panda IQ Automated Response
Hi! Your BigCommerce order #BC-9921 is out for delivery.
Carrier: FedEx
Status: Delivered Today by 6pm
Orders & Status
Real-time Tracking
Product Variants
Size/Color Intel
Customer Attributes
100+ Personas
Cart & Checkout
In-context Support
Refunds & Returns
Policy Automation
Abandoned Carts
Drip-based Support
Headless Commerce
Custom API Frontends
Multi-Storefront
Global MSF Sync
Promotions & Loyalty
Live Points Intel
PandaChat uses live data from BigCommerce and your tech stack, not static FAQs
See how PandaChat resolves
BigCommerce support requests
Watch how it automatically handles support tickets by connecting directly to your BigCommerce store.
Order Status Query
PandaChat reads the customer's email, checks BigCommerce shipping data, and replies instantly.
Inventory Inquiry
Instantly confirms product availability and variations by checking live BigCommerce stock levels.
Policy & Returns
Handles complex returns and store policy questions using your custom store knowledge base.
Multi-Storefront Context
Maintains context across global storefronts, identifying orders from specific regions.
Support customers on their terms
Whether they use Email, WhatsApp, or Social Media, PandaChat responds using your specific BigCommerce data and inventory rules.
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Unified BigCommerce intelligence
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Consistent answers everywhere
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Full context preserved across conversations
Messenger
Live Chat
Built for automation,
not just chat
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Static FAQ canned responses -
Disconnected from live inventory -
Manual order status checks -
Keyword-based confusion
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Understands BigCommerce DB structure -
Handles real workflows, not just replies -
Reasons about your store intelligently -
Learns and adapts to your business
Measurable Impact for BigCommerce Stores
See how PandaChat reduces tickets, speeds up responses, and lowers support costs.
Email Ticket Reduction
Up to 75% reduction in manual email tickets
Social Media Workload Reduction
Up to 90% reduction in social media support
Instant Responses
Faster, accurate responses across all channels
Lower Support Costs
Reduce costs without adding headcount
Fewer Mistakes
Fewer refunds, errors, and escalations
Happy Customers
Reliable, helpful responses every time
Ready to Automate
Your Support?
Take a quick survey and discover how PandaChat can transform your customer support workflow.