AI-powered customer support
built for Shopware
PandaChat connects directly to your Shopware store, leveraging real-time data to automate order status, shopping carts, refunds, and product questions.
Why Shopware support becomes a bottleneck
As your store scales, manual support processes break down.
Order status & delivery questions
Customers constantly ask about order status and delivery updates, overwhelming your manual team.
Refund & return processing
Processing returns and checking policies takes time that could be spent on growing your Shopware store.
Product variation confusion
Complex variants and sizing questions clutter your inbox instead of converting.
Repetitive questions
The same basic questions about shipping, returns, and inventory repeat every single day.
Peak season spikes
Sales events force you to choose between slow responses or expensive hiring.
Language barriers
Difficulty supporting international customers efficiently even with multi-currency setups.
One Panda IQ for
All Your Shopware Stores
Whether you have one store or a complex multi-brand Shopware Enterprise organization, PandaChat centralizes your support logic and store data.
Languages
Sync Uptime
Order Updates
Inventory Intel
What PandaChat can access
in your Shopware store
PandaChat doesn't just read orders. It uses Shopware’s advanced Admin API endpoints and Rule Builder logic to perform real actions.
Shopware API
Store Intelligence
ShipStation
Logistics & Tracking
Klaviyo
Marketing Data
ERP System
Inventory Sync
CRM & WMS
Warehouse & Support
Custom APIs
Your Tech Stack
Customer Message
"Where is my order #SW8821?"
Panda IQ Automated Response
Hi! Your order shipped Monday via DHL.
Expected delivery: Tomorrow by 5pm
Order & Status
Real-time Tracking
Product Variants
Live Size/Color Intel
Draft Orders
One-clickCheckout
Customer History
Personalized Context
Refunds & Policy
Native Admin Checks
Shipping Methods
Dynamic Rate Info
Shopware Flow
Native Automations
Customer Segments
Tags & CRM Labels
PandaChat uses live data from your entire Shopware ecosystem, not static FAQs
Beyond Simple Chatbots
Actionable Shopware Support
PandaChat doesn't just talk. It works. Built to trigger real Shopware workflows automatically.
Order Tracking Automation
PandaChat provides carrier-direct updates using Shopware’s fulfillment data.
One-Click Reordering
Uses Draft Orders API to recreate previous purchases in seconds.
Refund Handling
Authorized automated refunds for damaged or incorrect items inline.
Support customers on their terms
Whether they use Shopware Chat, Inbox, Email, or Instagram, PandaChat responds using your specific Shopware rules and inventory data.
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Unified Shopware intelligence
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Auto-tagging in Shopware Admin
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Seamless handoff to Shopware Inbox
Messenger
Shopware Chat
Built for Results, not just Conversations
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Static FAQ canned responses -
Require manual agent handoff for refunds -
Fragmented data across tools
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Writes real drafts & processes refunds -
Understands live Shopware inventory levels -
Authorized to trigger native Shopware Flows
Measurable Impact for Shopware Stores
See how PandaChat reduces tickets, speeds up responses, and lowers support costs on Shopware.
Email Ticket Reduction
Up to 75% reduction in manual email tickets
Social Media Workload Reduction
Up to 90% reduction in social media support
Instant Responses
Faster, accurate responses across all channels
Lower Support Costs
Reduce costs without adding headcount
Fewer Mistakes
Fewer refunds, errors, and escalations
Happy Customers
Reliable, helpful responses every time