From 4,000 Daily Messages to
Automated Support
A leading food supplement retailer with 50M+ annual revenue across 30 European countries transformed their customer support operations with PandaChat.
Scaling Support Was Breaking Them
With rapid growth across Europe, their customer support team faced mounting pressure that threatened customer satisfaction.
Overwhelmed Support Team
4,000+ daily messages across email and social media. The team couldn't keep up, leading to delayed responses and frustrated customers.
Inconsistent Response Times
Response times varied wildly across countries and time zones. Some customers waited hours, others waited days.
Language Barriers
Operating in 30 countries meant supporting 30 languages. Finding multilingual support agents was expensive and difficult.
Peak Season Bottlenecks
Black Friday, Christmas, and seasonal sales caused ticket volume to spike 3-4x. Hiring temporary staff wasn't sustainable.
How Real-Time Support Looks
A simulation of how PandaChat handles customer inquiries across 30 European countries.
Recent Activity
Loading globe...
Messages / Day
Countries
Languages
Availability
One Integration, Complete Picture
PandaChat connects to all their critical systems, enabling intelligent responses with full context.
Shop Platform
Orders, Products, Customers
CRM System
Customer History & Preferences
Shipment Services
DHL, DPD, GLS, PostNL
Warehouse / WMS
Stock & Fulfillment Status
Unified Response
Same accurate information delivered across email, Facebook, and WhatsApp in any language.
Core Systems Connected
Languages Supported
Automated Support
Average Response Time
Automated Support in Any Language
PandaChat handles customer inquiries across all channels, responding naturally in the customer's language.
Panda IQ
Hallo Max!
Ihre Bestellung wurde mit DHL versendet.
Lieferung: Morgen bis 17:00 Uhr
Sendungsverfolgung: dhl.de/38291DE
Bonjour Sophie!
Votre commande #FR-82741 a bien ete expediee.
Livraison prevue: Demain
Customer Messages in French
Sophie asks about her order via Messenger
PandaChat Processes
Identifies customer, checks order status & shipping
Responds in French
Accurate, natural response in customer's language
Languages Supported
Measurable Impact
Within 3 months of implementing PandaChat, our customer achieved remarkable results.
Email Ticket Reduction
750 fewer manual emails per day
Social Media Workload Reduction
2,700 automated social responses daily
Response Time
From hours to under 2 seconds
-
15+ support agents handling repetitive queries -
Average response time: 4-8 hours -
Inconsistent responses across languages -
Peak season backlogs lasting days
-
5 agents focused on complex cases only -
Average response time: under 2 seconds -
Consistent quality in 30 languages -
Peak seasons handled without extra staff
Ready to Automate
Your Support?
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