AI-powered customer support
built for VTEX
PandaChat connects directly to your VTEX store, leveraging real-time order data, catalog, and marketplace APIs to automate customer support across all channels.
Why VTEX support becomes a bottleneck
As your commerce grows across multiple channels, manual support processes break down.
Omnichannel complexity
Managing support across marketplace, B2B, B2C, and social selling manually is overwhelming.
Order tracking chaos
Customers expect real-time order updates without having to wait for manual responses.
Marketplace seller support
Supporting both marketplace sellers and end customers requires constant coordination.
One Panda IQ for
All Your VTEX Channels
Whether you run B2C, B2B, marketplaces, or all of the above, PandaChat speaks 100+ languages natively.
Languages
Countries
Availability
Most Popular VTEX Languages
Portuguese
English
Spanish
Mexican
Argentine
Colombian
Chilean
Peruvian
British
French
+ 90 more languages supported
What PandaChat can access
in your VTEX store
PandaChat connects to VTEX's comprehensive REST APIs to deliver intelligent, context-aware support.
VTEX
Composable Commerce
Catalog API
Products & SKUs
Orders API
Order Management
Logistics API
Shipping & Inventory
Marketplace API
Seller Management
Promotions API
Coupons & Discounts
Payments API
Transaction Logic
Customer Message
"Where is my order #VTEX-9821? I ordered it 3 days ago."
Panda IQ Automated Response
I've checked your order #VTEX-9821 through our logistics API.
Status: Out for delivery
Expected: Tomorrow by 6 PM
Tracking: BR0129873
Catalog Sync
Products & Specs
Order Flow
Real-time Status
Logistics Intel
Shipping Tracking
Marketplace
Seller Support
Promotions
Coupon Validation
Payments
Transaction Status
Pricing Rules
Dynamic Pricing
B2B Support
Enterprise Accounts
PandaChat uses live data from VTEX APIs, not static FAQs
See how PandaChat resolves
VTEX support requests
Watch how it automatically handles complex commerce workflows using VTEX's composable API.
Order Tracking
PandaChat reads the customer's query, checks VTEX logistics data, and replies instantly.
B2B Pricing
Verify contract pricing and inventory for enterprise accounts automatically.
Marketplace Support
Intelligently routes and resolves 3rd party seller issues for your marketplace.
Support customers on their terms
Whether they use Email, WhatsApp, or Social Media, PandaChat responds using your specific VTEX data and business rules.
-
Unified VTEX intelligence
-
Consistent answers everywhere
-
Marketplace & B2B aware
Messenger
Live Chat
Built for automation,
not just chat
-
Static FAQ canned responses -
Disconnected from VTEX OMS -
Manual refund status checks -
Ignores B2B/Marketplace context
-
Deep VTEX API Integration -
Handles B2B & Marketplace flows -
Reasons about inventory & logistics -
Multilingual by default
Measurable Impact for VTEX Enterprise
See how PandaChat reduces tickets, speeds up responses, and lowers support costs.
Email Ticket Reduction
Up to 75% reduction in manual email tickets
Social Media Workload Reduction
Up to 90% reduction in social media support
Instant Responses
Faster, accurate responses across all channels
Lower Support Costs
Reduce costs without adding headcount
Fewer Mistakes
Fewer refunds, errors, and escalations
Happy Customers
Reliable, helpful responses every time
Ready to Automate
Your VTEX Support?
Take a quick survey and discover how PandaChat can transform your customer support workflow.