Why We Exist
We believe e-commerce teams should keep full control of customer operations without drowning in the daily volume. We relieve your team. We don't replace them.
The Problem We Saw
What support teams face every day
Support teams at complex e-commerce companies are drowning in repetitive tickets, in Slovene, Croatian, and German at once. "Where's my order?" "Can I change my address?" "When will this be back in stock?"
These questions have clear answers, but agents spend hours copy-pasting from one system to another. Checking the ERP, then the warehouse, then the carrier tracking, then crafting a response. And agents who speak all your markets' languages barely exist on the job market.
Those who already run some AI have a different problem: nobody is checking its work. The dashboard looks fine, and then you find out from a customer, not from your own systems.
What We Believe
The principles that guide everything we build
Context First
Most automation tools bolt AI onto existing helpdesks. But without knowing what's actually happening in your systems, AI can only guess. Or worse, make things up. We connect to your ERP, OMS, WMS, and other systems first, so every response is grounded in reality.
A Specialist for Every System
Instead of one generic bot, we run a dedicated specialist for your ERP, your warehouse, your carriers. A supervisor cross-checks every answer before it goes out, so nobody confidently tells a customer the wrong thing.
Partnership Over Software
You're not buying software to configure. You're gaining a team: we build the connectors, tune the system for your stack, watch it every day, and answer for the results. Predictable capped monthly cost, never per-ticket.
Built for Teams Like Yours
Operationally complex e-commerce in the Adria & DACH region
Complex Stacks
Shopware, Magento, or a custom shop on top of a regional ERP like MetaKocka, Pantheon, or Dynamics, plus a warehouse and multiple carriers. The setups global tools have never heard of.
Multilingual, Multi-Country
Selling across several European markets, with customers writing in Slovene, Croatian, German, and more, on every channel at once.
Support-Heavy Volume
Thousands of tickets a month across email, chat, and social, with peak seasons that break rosters and hiring that can't keep up.
Hands-On Operations Leaders
Heads of e-commerce, CX, and operations who want the volume handled and the AI watched, without becoming passengers in their own operation.
What It Looks Like, Live
Real numbers from one customer's value ledger, first two weeks of July
What Makes Us Different
The parts most vendors don't build
A Supervisor on Every Answer
Specialists answer only what they know; a supervisor cross-checks against your live data before anything reaches a customer. When it can't verify, it escalates to your team with full context instead of guessing.
An Anomaly Watcher on the Whole Operation
Refund patterns that don't add up, integrations failing silently, brand-new issues customers suddenly write in about: flagged the moment they start. Risky actions freeze until a person approves them.
A Briefing That Comes to You
Every morning on WhatsApp: what happened, what we caught, what needs your attention. Ask anything and get an answer from live data. No dashboard you'll never open.
Value Proven in Euros, Every Month
A monthly value ledger computed from your real ticket data: the capacity you didn't have to hire, the losses we stopped, the hours nobody had to cover. Ready for your CFO.
Three Humans Who Answer for It
Primož, Urban, and Mitja run every deployment from Slovenia, in your timezone and your language. The agents do the work; we are responsible for it.
Ready to hand the volume to a team that doesn't sleep?
Book a 30-minute call. We'll look at your stack, your volume, and see if we're a fit.