Why we exist

We relieve your team.
We don't replace them.

E-commerce teams should keep full control of customer operations without drowning in the daily volume. And automating support is expert work, not a tool you're left alone with.

The problem we saw

Drowning in tickets with clear answers.

Agents check the ERP, then the warehouse, then carrier tracking, then write a reply. In Slovene, Croatian and German at once. And agents who speak all your markets' languages barely exist.

Where's my order? Can I change my address? When is it back in stock?

And for those who already run AI

Nobody is checking its work.

The dashboard looks fine, and then you find out from a customer, not from your own systems.

★★★★★

“The bot told me the refund was on its way. It never came.”

What we believe

The principles behind every twin

Expertise, not just a tool

We bring expertise and our own framework, and stay with you at every milestone: mapping, go-live, every new market, every peak season. Predictable capped cost, never per ticket.

A twin of the whole operation

A chatbot copies one agent. We twin your knowledge, systems, rules, the daily team-lead check and the quality control. Every change is tested on the twin before it reaches a customer.

Context first

Without knowing what's happening in your systems, AI can only guess. We connect your ERP, OMS and WMS first, so every answer is grounded in reality.

A specialist for every system

A dedicated specialist for your ERP, your warehouse, your carriers. A supervisor cross-checks every answer before it goes out.

Built for teams like yours

Operationally complex e-commerce in the Adria & DACH region.

Complex stacks

Shopware, Magento or a custom shop on a regional ERP, plus a warehouse and several carriers.

Multilingual, multi-country

Customers writing in Slovene, Croatian, German and more, on every channel at once.

Support-heavy volume

Thousands of tickets a month, and peak seasons that break rosters.

Hands-on leaders

Heads of e-commerce, CX and operations who want the volume handled and the AI watched.

What makes us different

The parts most vendors don't build.

A supervisor on every answer

When it can't verify, it escalates to your team with full context instead of guessing.

An anomaly watcher

Refund patterns that don't add up, silent integration failures, brand-new issues. Risky actions freeze for a person.

A briefing that comes to you

Every morning on WhatsApp. Ask anything and get an answer from live data.

Value proven in euros

A monthly value ledger computed from your real ticket data, ready for your CFO.

Three humans who answer for it

Primož, Urban and Mitja run every deployment from Slovenia. The agents do the work; we are responsible for it.

We relieve your team.We don't replace them.