Why We Exist
We believe mid-market eCommerce teams deserve enterprise-grade support automation, without enterprise complexity.
The Problem We Saw
What support teams face every day
Support teams at growing eCommerce companies are drowning in repetitive tickets. "Where's my order?" "Can I change my address?" "When will this be back in stock?"
These questions have clear answers, but agents spend hours copy-pasting from one system to another. Checking the OMS, then the WMS, then the carrier tracking, then crafting a response.
Meanwhile, customers wait. Complex issues get buried. Teams burn out. Costs spiral.
What We Believe
The principles that guide everything we build
Context First
Most automation tools bolt AI onto existing helpdesks. But without knowing what's actually happening in your systems, AI can only guess. Or worse, make things up. We connect to your ERP, OMS, WMS, and other systems first, so every response is grounded in reality.
AI That Reasons
Not AI that pattern-matches templates. Our reasoning engine analyzes each ticket against your live data (orders, shipments, inventory, returns) and determines the right resolution. When it can't, it escalates to humans with full context.
Partnership Over Software
You're not buying software. You're gaining a partner. We help integrate your systems, optimize your workflows, and continuously improve your automation rate. Your success is our success.
Built for Teams Like Yours
Mid-market eCommerce operations with real complexity
Multi-Channel Retailers
Selling across Shopify, marketplaces, and wholesale, with customers reaching out everywhere.
Complex Fulfillment
Using 3PLs, dropshipping, or multi-warehouse setups where "where's my order?" isn't simple.
Growing Support Teams
3-25 agents handling 1,000-10,000+ tickets monthly. Too big to ignore, too lean to waste time.
Scale-Focused Leaders
CX managers and ops leaders who want to scale support without scaling headcount.
The Outcomes We Deliver
Real results for real teams
What Makes Us Different
Not just another AI chatbot
Live Data, Not Templates
We pull real-time data from your OMS, WMS, ERP, and carriers. Every response reflects what's actually happening.
Full Traceability
See exactly why AI made each decision. Every automated response links back to the data and reasoning behind it.
Human Escalation Done Right
When AI can't resolve, it doesn't guess. It escalates with full context so agents hit the ground running.
All Channels, One Brain
Email, social, WhatsApp, live chat. Same intelligence, same quality, everywhere your customers are.
Ready to Transform Your Support?
Take our quick survey and see how PandaChat can help your team deliver faster, better support at scale.