AI-powered customer support
built for Shopify
PandaChat connects directly to your Shopify store, leveraging real-time data to automate order status, draft orders, refunds, and product questions.
Why Shopify support becomes a bottleneck
As your store scales, manual support processes break down.
Order status & delivery questions
Customers constantly ask about order status and delivery updates, overwhelming your manual team.
Refund & return processing
Processing returns and checking policies takes time that could be spent on growing your Shopify store.
Product variation confusion
Complex variants and sizing questions clutter your inbox instead of converting.
Repetitive questions
The same basic questions about shipping, returns, and inventory repeat every single day.
Peak season spikes
Sales events like BFCM force you to choose between slow responses or expensive hiring.
Language barriers
Expanding globally is difficult when your team can't support every Shopify Market 24/7.
One Panda IQ for
All Your Shopify Stores
Whether you have one store or a multi-brand Shopify Plus organization, PandaChat centralizes your support logic and store data.
Languages
Sync Uptime
Order Updates
Inventory Intel
What PandaChat can access
in your Shopify store
PandaChat doesn't just read orders. It uses Shopify’s most advanced API endpoints to perform real actions.
Shopify API
Store Intelligence
ShipStation
Logistics & Tracking
Klaviyo
Marketing Data
ERP System
Inventory Sync
CRM & WMS
Warehouse & Support
Custom APIs
Your Tech Stack
Customer Message
"I want to return order #9921 for store credit."
Panda IQ Automated Resolution
1. Checked Shopify Return Policy
2. Created Return Auth in Admin
3. Issued $45 Store Credit (Gift Card)
4. Emailed shipping label to customer
Order & Status
Real-time Tracking
Product Variants
Live Size/Color Intel
Draft Orders
One-clickCheckout
Customer History
Personalized Context
Refunds & Policy
Native Admin Checks
Shipping Methods
Dynamic Rate Info
Shopify Flow
Native Automations
Customer Segments
Tags & CRM Labels
PandaChat uses live data from your entire Shopify ecosystem, not static FAQs
Beyond Simple Chatbots
Actionable Shopify Support
PandaChat doesn't just talk. It works. Built to trigger real Shopify workflows automatically.
Order Tracking Automation
PandaChat provides carrier-direct updates using Shopify’s fulfillment data.
One-Click Reordering
Uses Draft Orders API to recreate previous purchases in seconds.
Refund Handling
Authorized automated refunds for damaged or incorrect items inline.
Support customers on their terms
Whether they use Shopify Chat, Inbox, Email, or Instagram, PandaChat responds using your specific Shopify rules and inventory data.
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Unified Shopify intelligence
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Auto-tagging in Shopify Admin
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Seamless handoff to Shopify Inbox
Messenger
Shopify Chat
Built for Results, not just Conversations
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Static FAQ canned responses -
Require manual agent handoff for refunds -
Fragmented data across tools
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Writes real drafts & processes refunds -
Understands live Shopify inventory levels -
Authorized to trigger native Shopify Flows
Measurable Impact for Shopify Stores
See how PandaChat reduces tickets, speeds up responses, and lowers support costs on Shopify.
Email Ticket Reduction
Up to 75% reduction in manual email tickets
Social Media Workload Reduction
Up to 90% reduction in social media support
Instant Responses
Faster, accurate responses across all channels
Lower Support Costs
Reduce costs without adding headcount
Fewer Mistakes
Fewer refunds, errors, and escalations
Happy Customers
Reliable, helpful responses every time